General Conditions of Purchase

These General Conditions of Purchase govern the use of the joandquim.com website (hereinafter “the website”) owned by Fashion Service And Vintage Retail, S.L. Fashion Service And Vintage Retail, S.L. (hereinafter FSVR) is a limited company with registered business address at C/Terol 5 in Sant Boi de Llobregat, Barcelona, Spain, and holder of Spanish Tax Identity No. B63831358, registered in the Mercantile Register of Barcelona, in volume 37512, on page 0218, in General Section, and with an email: hello@joandquim.com, being one of its trademarks JO&QUIM (hereinafter JO&QUIM). By using the services offered by JO&QUIM online store, users are consenting to be bound by the General Conditions of Purchase corresponding to the version published by FSVR when the purchase order is placed. It is therefore advisable for customers to read these General Conditions of Purchase before making a purchase.

1. SCOPE OF THE AGREEMENT

These General Conditions of Purchase are applicable to the online sale of all JO&QUIM products to consumers and which may be delivered. FSVR hereby informs you that its website is for people aged 18 and over only. FSVR reserves the right to cancel a user’s access account if it detects fraudulent, speculative acts or acts in bad faith in the use of this service.

2. RESTRICTIONS ON PURCHASES

There are no restrictions. The only condition is that the card has to be from the same country from where the purchase is made.

3. PRICE

The applicable prices are those quoted on the website at the time the order is placed. The prices are displayed for each product and are inclusive of VAT (Value Added Tax). Customers are informed of the breakdown of the shipping costs when the order is placed, even if the shipment is free. FSVR reserves the right to make any changes it considers necessary at any time; it may update, including on a daily basis, products and prices in accordance with new items that are included on the website.

4. PAYMENT

Payment will be done at the end of the purchase process and it is mandatory for the order to be placed. In no case can the payment be done in arrears of the purchase. Payments may be made by credit or debit card Visa® or Mastercard®, as well as PayPal. In all cases, the choice of payment method is made during the checkout process on the corresponding step. Customers must notify FSVR of any unauthorized charge or fraudulent use of their card used for purchases by email (hello@joandquim.com) or telephone (+34.627.68.71.97) at the earliest opportunity so that FSVR may take the necessary actions. Payment service providers may also adopt anti-fraud measures that restrict certain types of operations or transactions. FSVR holds no responsibility for the application of this type of security policies.

5. DELIVERY

The delivery time shall not exceed 30 days since the purchase date. Deliveries will be shipped to the address specified by the customer. However, in order to get more detail information regarding time and shipping cost, please check the below table:

Spain, Portugal and Andorra:

Country *

Delivery **

Shipping Costs (depends on the total amount)

Spain (Peninsular)

24 hours

> 50€ –  Free

< 50€ – 4,90€

Canary Islands

24 – 96  hours

4,90€

Balearic Islands

24 – 96  hours

4,90€

Canary Islands

24 – 48  hours

24,90€

Balearic Islands

24  hours

24,90€

Ceuta y Melilla

24 – 48  hours

> 150€ – 19,90€

< 150€ – 29,90€

Gibraltar

24 – 48  hours

> 150€ – 9,90€

< 150€ – 19,90€

Andorra

24 – 48  hours

> 150€ –  Free

< 150€ – 9,90€

Portugal

24 – 72  hours

> 150€ –  Free

< 150€ – 6,90€

 

Europe and the World:

Country *

Delivery  **

Shipping Costs (depends on the total amount)

Albania

48 – 72 hours

> 150€ – 69,90€

< 150€ – 74,90€

Argentina

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Australia

48 – 72 hours

> 150€ – 39,90€

< 150€ – 44,90€

Austria

48 – 72 hours

> 150€ –  Free

< 150€ – 9,90€

Belarus

48 – 72 hours

> 150€ – 69,90€

< 150€ – 74,90€

Belgium

48 – 72 hours

> 150€ –  Free

< 150€ – 9,90€

Belize

48 – 72 hours

> 150€ – 44,90€

< 150€ – 54,90€

Bolivia

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Bosnia & Herzegovina

48 – 72 hours

> 150€ – 69,90€

< 150€ – 74,90€

Brazil

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Bulgaria

48 – 72 hours

> 150€ – 8,90€

< 150€ – 14,90€

Canada

48 – 72 hours

> 150€ – 29,90€

< 150€ – 39,90€

Colombia

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Costa Rica

48 – 72 hours

> 150€ – 44,90€

< 150€ – 54,90€

Czech Republic

48 – 72 hours

> 150€ – 8,90€

< 150€ – 14,90€

Chile

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

China

48 – 72 hours

> 150€ – 39,90€

< 150€ – 44,90€

Denmark

48 – 72 hours

> 150€ – 7,90€

< 150€ – 14,90€

Dominican Republic

48 – 72 hours

> 150€ – 44,90€

< 150€ – 54,90€

Ecuador

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

El Salvador

48 – 72 hours

> 150€ – 44,90€

< 150€ – 54,90€

England

48 – 72 hours

> 150€ –  Free

< 150€ – 9,90€

Estonia

48 – 72 hours

> 150€ – 14,90€

< 150€ – 19,90€

Finland

48 – 72 hours

> 150€ – 7,90€

< 150€ – 14,90€

France

48 – 72 hours

> 150€ –  Free

< 150€ – 9,90€

Germany

48 – 72 hours

> 150€ –  Free

< 150€ – 9,90€

Greece

48 – 72 hours

> 150€ – 7,90€

< 150€ – 14,90€

Guatemala

48 – 72 hours

> 150€ – 44,90€

< 150€ – 54,90€

Haití

48 – 72 hours

> 150€ – 44,90€

< 150€ – 54,90€

Holland

48 – 72 hours

> 150€ –  Free

< 150€ – 9,90€

Honduras

48 – 72 hours

> 150€ – 44,90€

< 150€ – 54,90€

Hong Kong

48 – 72 hours

> 150€ – 29,90€

< 150€ – 39,90€

Hungary

48 – 72 hours

> 150€ – 8,90€

< 150€ – 14,90€

India

48 – 72 hours

> 150€ – 39,90€

< 150€ – 49,90€

Ireland

48 – 72 hours

> 150€ – 7,90€

< 150€ – 14,90€

Italy

48 – 72 hours

> 150€ – Free

< 150€ – 9,90€

Japan

48 – 72 hours

> 150€ – 39,90€

< 150€ – 49,90€

Latvia

48 – 72 hours

> 150€ – 14,90€

< 150€ – 19,90€

Lichtenstein

48 – 72 hours

> 150€ – 19,90€

< 150€ – 29,90€

Lithuania

48 – 72 hours

> 150€ – 14,90€

< 150€ – 19,90€

Luxembourg

48 – 72 hours

> 150€ – Free

< 150€ – 9,90€

Macedonia

48 – 72 hours

> 150€ – 69,90€

< 150€ – 74,90€

Mexico

48 – 72 hours

> 150€ – 39,90€

< 150€ – 49,90€

Moldavia

48 – 72 hours

> 150€ – 69,90€

< 150€ – 74,90€

Montenegro

48 – 72 hours

> 150€ – 69,90€

< 150€ – 74,90€

New Zealand

48 – 72 hours

> 150€ – 39,90€

< 150€ – 44,90€

Nicaragua

48 – 72 hours

> 150€ – 44,90€

< 150€ – 54,90€

North Ireland

48 – 72 hours

> 150€ –  Free

< 150€ – 9,90€

Norway

48 – 72 hours

> 150€ – 19,90€

< 150€ – 29,90€

Panama

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Paraguay

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Peru

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Poland

48 – 72 hours

> 150€ – 8,90€

< 150€ – 14,90€

Romania

48 – 72 hours

> 150€ – 8,90€

< 150€ – 14,90€

Russia

48 – 72 hours

> 150€ – 69,90€

< 150€ – 74,90€

Scotland

48 – 72 hours

> 150€ –  Free

< 150€ – 9,90€

Serbia

48 – 72 hours

> 150€ – 69,90€

< 150€ – 74,90€

Singapore

48 – 72 hours

> 150€ – 39,90€

< 150€ – 49,90€

Slovak Republic

48 – 72 hours

> 150€ – 8,90€

< 150€ – 14,90€

Slovenia

48 – 72 hours

> 150€ – 8,90€

< 150€ – 14,90€

Sweden

48 – 72 hours

> 150€ – 7,90€

< 150€ – 14,90€

Switzerland

48 – 72 hours

> 150€ – 19,90€

< 150€ – 29,90€

Taiwan

48 – 72 hours

> 150€ – 39,90€

< 150€ – 49,90€

Thailand

48 – 72 hours

> 150€ – 39,90€

< 150€ – 49,90€

Turkey

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Ukraine

48 – 72 hours

> 150€ – 69,90€

< 150€ – 74,90€

United States

48 – 72 hours

> 150€ – 29,90€

< 150€ – 39,90€

Uruguay

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Venezuela

48 – 72 hours

> 150€ – 34,90€

< 150€ – 44,90€

Welsh / Gales

48 – 72 hours

> 150€ –  Free

< 150€ – 9,90€

* In case your country does not appear in the list, please contact us: hello@joandquim.com. On the other hand, those countries where there are customs expenses, those will be assumed by the customer.

** Orders placed during the week (from Monday to Friday, non-public holidays) before 3.30 pm will be dispatched on the same day, all orders sent after 3.30 pm will be dispatched the next business day. All orders sent during the weekend will be dispatched on Monday (except on holidays).

5.1. ISSUES WITH DELIVERIES

In the case of unsuccessful delivery because the person is absent, the shipping company will leave a notification and will try to contact the person by phone. After two attempts, the customer will need to contact the shipping company in order to arrange the delivery.

6. EXCHANGE AND RETURNS

You have 15 days to change or return a product, provided they have not been used and are in their original packaging, with labels in perfect condition. In order to proceed with the change or return you must complete the respective from, depending on what you want. Both forms can be downloaded here: “changes” and “returns”. The costs of exchange or return vary by country. Please check the conditions of purchase, in section 6.1. to know the cost according to your country.

In case you have bought one of our clothes in a multi-brand store, the terms of return and exchange, will be the ones decided by the store. However, if you have a problem that you cannot solve, you can contact us at hello@joandquim.com.

6.1 COSTS OF EXCHANGE AND RETURNS

The changes and returns in Spain Peninsular are free. It is clear that, in the case of change, the company will only bear the costs of the first change. If the customer will need more than one, on the same order, future costs will be borne by the customer.

As for the other destinations, the costs of changes and returns are those that appear in the last column of the table that we can find in the point “5 Delivery” on these General Conditions of Purchase. Example: in the case of Portugal the cost would be 6.90€, while for France or Andorra would be 9.90€.

7. PRODUCT AVAILABILITY

In the event of any supply shortage or the stock of a product running out, customers will be immediately informed and refunded for the amount of the products affected. FSVR shall refund the customer the corresponding amount within 15 calendar days since the date it was informed of the cancellation request. The refund will be made via the same method used for payment.

8. RIGHT TO NOT ACCEPT AN ORDER

FSVR may cancel any order or not accept a confirmed order for the following reasons:

  1. In case of technical or typographical error in the prices or in the rest of data of the products that contained by the web page.
  2. Due to lack of availability of the products, according to section 7 above.
  3. When security systems indicate that the order may be fraudulent.
  4. When there is reason to believe that the client or user is a minor.

FSVR will refund the amounts paid in any of the above cases.

9. RIGHT OF WITHDRAWAL

The customer has the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire at 14 calendar days from the day the customer makes the purchase.

In order to exercise the right of withdrawal, it is necessary to notify the decision of withdrawal by means of an unequivocal statement. (For example, a letter by mail or an email)

Post Mail:

JO&QUIM

C/Terol 5, 08830 Sant Boi de Llobregat  – Spain

Email: hello@joandquim.com

We remind you that you do NOT have to provide your card details through email or social networks.

In order to comply with the withdrawal period, it is necessary that the client send his intention to withdrawal before the expiration of the 14 calendar days.

In case of withdrawal, we will return the payment of your receipt to the customer, does not include the shipping costs, without any delay, and in any case within a maximum of 14 calendar days from the date the customer notifies us. The return will be made using the same method with which the customer made the purchase.

For its part, FSVR can retain the refund process until it receives the goods that are returned.

For its part, the client must return or deliver directly to FSVR the goods without undue delay, and in any case within a period of 14 calendar days from the date on which his decision to withdrawal is notified. The term will be considered completed if it makes the return of the goods before the mentioned term has finished.

Once FSVR receives the product or products, it will verify that it is in good condition and will proceed to the refund of the amount.

10. SECURITY

For your safety FSVR has relied on the payment system by credit and debit card to a payment gateway. The bank details entered are encrypted and transmitted securely to the bank’s servers and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse.

Only the Bank has access to bank details linked to these means of payment, so that FSVR does not know or record these data during the payment transaction or at any other time.

11. CUSTOMER SERVICE

For any questions, suggestions, queries or complaints about the online store, you can contact the customer service: hello@joandquim.com or +34.627.68.71.97.

12. APPLICABLE LAW AND JURISDICTION

These General Conditions of Purchase are subject to Spanish legislation. With waiver of any other jurisdiction, the parties submit, to the Courts and Tribunals that by law correspond to the resolution of any conflicts derived or related to the contract.